This applies to the R&H licensed version of RMS Coach, AccompanEase.
When you're ready to move forward with a full rental, you need to purchase an unlock code. AccompanEase itself will walk you through the steps. But here's the gist of it:
The process should take less than a business day, often less than an hour.
While we would certainly like to make our programs available for iPads and other mobile devices, there are issues surrounding licensing agreements, with both the musical licensing houses and Apple, which make development of such resources difficult at this time. Unlike some other companies you may encounter, we are proud to say that we are extremely careful to adhere to both the letter and spirit of copyright laws, and our programs are all fully licensed and approved of by all the organizations we partner with. Hopefully we will be able to make RMS Coach available as a mobile app at some point in the future.
This applies to the Rodgers and Hammerstein licensed version of RMS Coach, AccompanEase.
Once you have purchased AccompanEase, we will email you registration information and an authentication code needed for you and others to unlock the software. Distributing this information and a link to download AccompanEase from our website via email is all your production team will need to have access to AccompanEase on their personal computers.
Your production team should install and authenticate AccompanEase by perfoming the following steps:
RMS Coach will run on Windows XP (with Service Pack 3 or later), Vista (with Service Pack 2 or later), or Windows 7 computers equipped with a MIDI-capable soundcard. It will run on Macintosh computers running OS X 10.3.9 and later. For either platform, you should have a minimum of 512 megabytes of internal RAM. More is better.
AccompanEase is a very simple program to install and operate, and we feel confident you'll be up and running with ease. That said, we want to make sure you have the best possible experience. You can call us at 212/620-0774 whenever you have an issue or question. We will also continue to update this site with frequently asked technical questions, as well as articles to help you make the most of this amazing resource.
We pride ourselves on our meticulous, methodical process - and, without wanting to seem too cocky, we feel pretty good about the work accurately reflecting the books. Nevertheless, mistakes can and do happen. If you bring them to our attention, we'll make any necessary corrections and get you an update.
On new laptops running Lion, it appears Apple has reduced the system MIDI volume. It should not be a problem with the iMac or the Mac Pros.
If you do run into this issue while running Lion on a MacBook Air or MacBook Pro, we have found this inexpensive product to be very helpful:
At this time, we do not offer the ability to export or burn the RMS Coach music to an audio CD. You may, however, burn the installation package to a data CD as an alternative way to distribute the program to your cast. The program does require a computer to run at all times.
Most of the time, your Windows audio controls will be properly set by default. But it's possible something can get off for one reason or another. Try the following:
You should now hear sounds.
Some Windows machines are missing a certain file called vcredist_x86. This file must then be installed manually by locating, and then double clicking it. Following this installation, RMS Coach must be re-installed.
To install this file, double click it, follow through any necessary steps, and then reinstall RMS Coach.
Maybe. Compared with standard laptops, netbooks may use cheaper components or may offer fewer features. A netbook may have a smaller screen (with no way to increase screen resolution), less than 512 MB RAM, or a sound card which lacks MIDI capability. All of these limitations will affect how AccompanEase runs on the computer.
If you or your organization use netbooks, we strongly recommend downloading the trial version of RMS Coach to test it out before purchasing the full version.
Make sure that you are double-clicking on the RMS Coach program icon, and not running the installer again. If you are asked to go through multiple steps to access the program, you are running the installer. Take careful note of the icon you are clicking on and make sure it is the application icon, not the installer.
RMS Coach will only work from the account you install it on. To use it on a different account, you'll need to log into that account and reinstall the program.
Usually the problem is one of two things:
If you are still having trouble after following the points above, please call us at 212/620-0774 for more troubleshooting.
No. The unlock code you receive when you purchase the program will work for both the Mac and Windows versions of RMS Coach.
Yes--you will need to create a separate user account on the computer for each show you wish to install. The program will operate from that account only.