This applies to the R&H licensed version of RMS Coach, AccompanEase.

When you're ready to move forward with a full rental, you need to purchase an unlock code. AccompanEase itself will walk you through the steps. But here's the gist of it:

1. From the Trial Version, you'll click an 'Authenticate' button.
2. You'll fill in some requested information. A small file containing this information will be placed on your computer's desktop.
3. You'll email this desktop file to us.
4. We will then use this information to confirm you have a valid performance license.
5. Upon confirmation, we will email you an electronic invoice.
6. Upon payment receipt, either by credit card or check, we will email your unlock code.

The process should take less than a business day, often less than an hour.

While we would certainly like to make our programs available for iPads and other mobile devices, there are issues surrounding licensing agreements, with both the musical licensing houses and Apple, which make development of such resources difficult at this time. Unlike some other companies you may encounter, we are proud to say that we are extremely careful to adhere to both the letter and spirit of copyright laws, and our programs are all fully licensed and approved of by all the organizations we partner with. Hopefully we will be able to make RMS Coach available as a mobile app at some point in the future.

This applies to the Rodgers and Hammerstein licensed version of RMS Coach, AccompanEase.

Once you have purchased AccompanEase, we will email you registration information and an authentication code needed for you and others to unlock the software. Distributing this information and a link to download AccompanEase from our website via email is all your production team will need to have access to AccompanEase on their personal computers. 

Your production team should install and authenticate AccompanEase by perfoming the following steps:

1. Download the AccompanEase installer (Mac and PC Compatable) for your particular show.
2. Complete the installation and launch AccompanEase
3. Choose to "Authenticate"
4. Copy and paste the registration details and unlock code from the distributed email (note: please copy and paste rather than type details, as any typo will cause authentication to fail)
5. Authenticate successfully and enjoy using Accompanease

Copying and pasting is a basic and helpful piece of computer knowledge to have! Please click the links below to see a few tutorials:

• Quick Web-based Description
• Video Tutorial
• Detailed Instructions

RMS Coach will run on Windows XP (with Service Pack 3 or later), Vista (with Service Pack 2 or later), or Windows 7 computers equipped with a MIDI-capable soundcard. It will run on Macintosh computers running OS X 10.3.9 and later. For either platform, you should have a minimum of 512 megabytes of internal RAM. More is better.

AccompanEase is a very simple program to install and operate, and we feel confident you'll be up and running with ease. That said, we want to make sure you have the best possible experience. You can call us at 212/620-0774 whenever you have an issue or question. We will also continue to update this site with frequently asked technical questions, as well as articles to help you make the most of this amazing resource.

We pride ourselves on our meticulous, methodical process - and, without wanting to seem too cocky, we feel pretty good about the work accurately reflecting the books. Nevertheless, mistakes can and do happen. If you bring them to our attention, we'll make any necessary corrections and get you an update.

On new laptops running Lion, it appears Apple has reduced the system MIDI volume. It should not be a problem with the iMac or the Mac Pros.

If you do run into this issue while running Lion on a MacBook Air or MacBook Pro, we have found this inexpensive product to be very helpful:

http://www.globaldelight.com/boom/

At this time, we do not offer the ability to export or burn the RMS Coach music to an audio CD. You may, however, burn the installation package to a data CD as an alternative way to distribute the program to your cast. The program does require a computer to run at all times.

Most of the time, your Windows audio controls will be properly set by default. But it's possible something can get off for one reason or another. Try the following:

1. Quit out of AccompanEase/RehearScore.
2. Click on the Start button in your computer's lower left-hand corner.
3. Click on Control Panel within the Start menu.
4. Double-click on the control panel called "Sounds and Audio Devices."
5. Click on the "Audio" tab within this panel. In the bottom of this panel, you will see a section labeled "MIDI music playback." The default device for this section should be set to "Microsoft GS Wavetable SW Synth."
6. Click on the Volume button associated with the MIDI section of this panel.
7. Raise the volume slider for MIDI all the way up (to 100%)
8. Once you have changed it, click on the "Apply" button and close the control panel.
9. Relaunch AccompanEase/RehearScore. Begin playing.

You should now hear sounds.

Some Windows machines are missing a certain file called vcredist_x86.  This file must then be installed manually by locating, and then double clicking it.  Following this installation, RMS Coach must be re-installed. 

• On Windows XP machines, this file is located at C:/Program Files/RMS/Accompanease 1.0/vcreditst_x86.exe.  
• On Windows 7 machines, the file is located at C:/Program Files (x86)/RMS/Accompanease 1.0/vcredist_x86.
• Or you can download it from Microsoft. 

To install this file, double click it, follow through any necessary steps, and then reinstall RMS Coach.  

Maybe. Compared with standard laptops, netbooks may use cheaper components or may offer fewer features. A netbook may have a smaller screen (with no way to increase screen resolution), less than 512 MB RAM, or a sound card which lacks MIDI capability. All of these limitations will affect how AccompanEase runs on the computer.

If you or your organization use netbooks, we strongly recommend downloading the trial version of RMS Coach to test it out before purchasing the full version.

Make sure that you are double-clicking on the RMS Coach program icon, and not running the installer again. If you are asked to go through multiple steps to access the program, you are running the installer. Take careful note of the icon you are clicking on and make sure it is the application icon, not the installer.

RMS Coach will only work from the account you install it on. To use it on a different account, you'll need to log into that account and reinstall the program.

Usually the problem is one of two things:

1. You entered the wrong contact details. In order to unlock AccompanEase, you need to enter the contact information *exactly* as the original person who obtained the unlock code (i.e. their name and email, not yours; all spelling, punctuation and capitalizations consistent with the original entry). If you do not have this information, please contact that person.


2. You are attempting to type the code manually, rather than copying and pasting it. The code is quite complicated, with lots of opportunities to mistake characters (0, O, l, I, 1, etc.) The way to be sure there are no mistakes is to copy and paste it from an electronic source, like an email or saved text file. For that matter, you might as well copy and paste all the contact details too, to make absolutely sure they are consistent.

If you are still having trouble after following the points above, please call us at 212/620-0774 for more troubleshooting.

No. The unlock code you receive when you purchase the program will work for both the Mac and Windows versions of RMS Coach.

Yes--you will need to create a separate user account on the computer for each show you wish to install. The program will operate from that account only.