FREQUENTLY ASKED QUESTIONS
How do I order Sinfonia for my production?

For the downloadable version of Sinfonia, purchasing is done through the trial version of the program itself.

  1. Download the trial version for your specific show.
  2. Install onto the computer you intend to use in performance.
  3. When you run the program, click on the "purchase" button.
  4. Fill out the requested information and hit the "submit" button.
  5. We will confirm your rights and send you an invoice that can be paid by check or credit card.
  6. Once payment has been received, we will send you an unlock code for the program

If you'd prefer to rent the hardware box and are licensed for an R&H show, get in touch with us. We'll be happy to give you a price quote and set you up with a contract for InstrumentalEase.

If your show is licensed through MTI and you'd like a hardware box, contact your MTI representative. They will issue you a contract for OrchExtra.

 

 

What if I order Sinfonia for my production and don't like it? Can I get a refund?

We offer a free trial version for each of our products so that you can fully evaluate them prior to purchase.

Our free trial is completely functional and contains all the features and sounds you'll find in the full version; the only difference is that the trial limits you to the first few songs.

We want you to be completely satisfied with our products and that is why we offer a free trial. Please take the opportunity to fully test out the software on your equipment prior to purchase. Due to the nature of the product, we cannot offer any refunds on software purchases.

How much does Sinfonia cost?

Sinfonia's cost depends on a few parameters, basically reflecting your performance license. If you contact us, we can generate a specific quote.

Do you accept POs (Purchase Orders)?

 

 

Unfortunately, we cannot accept PO's at this time.

We recognize that some organizations find this burdensome and we regret the inconvenience.  We are a very small company. If we were to commit the necessary manpower to PO administration and accounts receivable follow through, it would diminish our capacity tp develop new products, features, shows, etc. In time, we may very well change our policy. But at this stage in our growth, we believe our customers are better served by focusing on the latter. 

Payment can be made by check (paper or electronic) and credit card.

 

 

How long can I use Sinfonia prior to my opening?

With the new downloadable Sinfonia v2, there is technically no limit to your rehearsal time. Your fee is based on your performance run - and as long as you have a valid performance license, you can use it as long as you want beforehand. Depending on the show, you may need to make special arangements with the license house if you want to rehearse with Sinfonia for a very long time (e.g. a year+ in advance). But all of this is possible at no additional charge from us. And in any event, you can count on at least 10 weeks of rehearsal time, if you order accordingly.

What’s included with the rental system?

We ship:

  1. a laptop computer – preloaded with your show and preprogrammed with all the edits notated in the score.
  2. MIDI Keyboard – in essence, your piano interface with the system. Each key is labeled and assigned to perform a specific function to help ensure a smooth performance (regardless of stage mishaps).
  3. An audio box that sends the audio from the laptop to your sound system.
  4. A number pad – to help relocate to different sections within a song. And 
  5. Miscellaneous cables, a score and documentation.
Can I purchase this software so I can run it on my own machine?

Yes! Sinfonia is now available as a downloadable software, compatable for both Mac and PC. You can now try a free trial version for any of our available show titles.