My organization licensed RMS Coach with the RMS Mix add-on and my code doesn't work. What do I do?

Three things to consider:

  1. When RMS Coach and the RMS Mix add-on are licensed together, the organization will receive two different unlock instruction emails, one for each resource. Sometimes people accidentally use the RMS Coach instructions when trying to unlock RMS Mix, or vice versa. Please look at the unlock email carefully and make sure to correspond the right instructions/code with the right product.

  2. If you are specifically having trouble unlocking RMS Mix, it could be that the wrong content is loaded. Please see this FAQ for more information.

  3. If you are specifically having trouble unlocking RMS Coach, try this FAQ.